If you just got here…
If your funding request was just turned down, either by us or another company, and you have not spoken to us yet, read and follow the instructions below. We are able to revive and fund, on average, 5.4 out of every 10 turn-downs.
If you’ve already been here…
If you were turned down and have already spoken to us and there was nothing we could do to revive it, what do you do next? After all, you still need money don’t you?
Fortunately TriMark has relationships with a number of alternative funding solutions that may be able to help you.
Denied or Ineligible?
There can be any number of reasons why your legal funding request was denied or you were told that you case is ineligible for funding. Even though a denial or ineligibility (D&I) are technically different, when you’re on the receiving end they both deliver the same bottom line; you’re not getting the money you were counting on. At least not right now.
There are 3 things you should do immediately after you get a D&I, either from us or another company:
- First; Be proactive
- Second, Ask “Why?”
- Third; Ask “Is there anything I can do to fix it?”
Most legal funding companies, TriMark included, process very high volumes of funding requests on a daily basis. And while we use automated, nearly-automated, or computerized processes to make things go as quickly and smoothly as possible, humans (us and you) invariably are part of the equation.
The upside is fast processing and approval times. The downside is that sometimes (almost always human-caused) things fall through the cracks and otherwise-fundable cases get a D&I.
This step is self-explanatory; It means “If it is to be, it’s up to…YOU”.
If you’ve already received a D&I, seeing if it can be fixed or salvaged and then actually getting it fixed or salvaged is 100% on you. Don’t worry though. We’re here to help and if it is fixable, we want to get the issue resolved and get you funded just as much, and just as quickly, as you do.
If It Came From Us
If you got a D&I from us, give us a call at (877) 932-2628 and ask us why.
You just might be surprised and delighted at how simple the problem is and how easy it is to fix it and then get funded successfully.
If It Was Another Company
If you got a D&I from another funding company, ask them why. They may or may not tell you, or tell you the truth, but regardless what they say, same answer as above.
Give us a call and talk to us.
IMPORTANT: This is not the time to try and be sneaky or conceal any facts about your case or the fact that you were turned down. Honesty is definitely your friend at this point because if you don’t tell us the whole truth, the problem will be misdiagnosed and will result in more time being wasted.
Start the call with “I applied for funding with XYZ company and got turned down”. We will ask you a few questions and can quickly determine if the turndown is fatal or if there is a good chance that we could actually get your case funded.
Automated, nearly-automated, and computerized processes operate on rules and rely on input, or incorrect input, or a lack of input, from humans in order to work.
By far, the most common reason for a D&I is that the individual fields on the application you filled out to request funding either contained incorrect information, no information, or false information.
While every field on the application is subject to this problem, the attorney section always seems to be where clients just decide it’s not their job to furnish the correct contact information for their attorney. And as a result, this is where the majority of D&I’s are generated.
For example, on our application we ask for the following very specific, and very important, pieces of data:
- Full attorney name
- Attorney email
- Attorney phone
- Attorney fax
- Assistant’s name
- Assistant’s email
When all fields are filled with correct information, our system instantly and automatically generates a customized document request addressed to your attorney and their assistant. It is then emailed to each of them and a identical copy is sent by fax as a backup, just in case the emails end up in somebody’s junk folder. If the attorney assistant information is not provided, the process still works flawlessly.
Problems and slowdowns arise when people decide that providing the requested information just isn’t what they feel like doing.
Common examples are when, instead of taking a moment to gather the correct information from the attorney or their website, they decide to “wing it” and provide things like:
- an incorrect attorney name
- the first or last name of the attorney only
- the name of the law firm instead of the attorney name
- the name partners instead of the actual attorney handling their case
Other common examples are when they provide things like:
- a guessed, incorrect attorney email address
- a website URL for the email address
- a blank for all or any of the attorney information
- “don’t know” or “call them” for the email address
- “don’t know” or “call them” for the fax number
- any combination of these things in the assistant fields
Any of these will cause the funding request to be kicked out of the system. A person is then required to stop what they’re doing and try to contact either the client or the attorney’s office to get the correct information.
You guessed it; call screening or phone tag with clients and gatekeepers at the attorney’s office who refuse to provide names, email addresses or fax numbers for the attorney.
After one or more failed attempts to get the correct information that should have been supplied by the client in the first place, the funding request is denied.
lack of attorney cooperation.
This can be caused by a number of things, but generally speaking, lack of attorney cooperation can be broken down into 4 categories:
- We don’t know who your attorney is
- We don’t have sufficient any, or the correct, information to reach your attorney
- Your attorney is not receiving our communications
- Your attorney is not responding to our communications
The good news is that all 4 are relatively easy to fix.